FAQ
General Questions
1. What services do you offer?
We provide a wide range of services, including event planning and coordination, equipment hire, bespoke décor, catering equipment hire, and on-the-day event management.
2. What types of events do you specialise in?
We specialise in weddings, corporate events, birthday parties, anniversaries, private celebrations, and themed events. No matter the occasion, we have the expertise to make it extraordinary.
3. Do you offer customised packages?
Yes, we tailor our packages to meet your specific needs, preferences, and budget. Whether you need full planning or just equipment hire, we’ve got you covered.
4. Where are you based, and what areas do you cover?
We are based in and we serve clients across the UK. For events outside this area, additional travel arrangements may apply.
Planning Process
5. How does the planning process work?
Our process begins with an initial consultation to understand your vision and requirements. We then provide a proposal and collaborate with you to finalise the details. On the event day, we manage every aspect to ensure everything runs smoothly.
6. Can you help us find a venue?
Yes, we assist with venue selection by recommending options that suit your event size, style, and budget.
7. Can you work with our budget?
Absolutely! We pride ourselves on creating memorable events within any budget by prioritising what matters most to you.
8. How involved will I need to be in the planning process?
You can be as involved as you like. Whether you want full control or prefer to leave it all to us, we adapt to your needs.
Equipment and Décor
9. What types of equipment do you provide for hire?
We offer tables, chairs, marquees, audio-visual equipment, dance floors, catering tools, and more. Everything you need to bring your vision to life.
10. Can you accommodate specific themes or colour schemes?
Yes, our décor team specialises in customising designs to match your theme and preferred colours.
Catering and Vendors
11. Do you provide catering services?
While we don’t provide direct catering services, we work with trusted catering partners and can coordinate everything for you.
12. Can you work with my preferred vendors?
Yes, we are happy to collaborate with your chosen vendors to ensure everything aligns seamlessly.
13. Do you provide bar services or equipment?
We offer bar equipment, including mobile bars, cocktail tools, glassware, and ice buckets. We can also recommend professional bar services.
Pricing and Payments
14. How do you price your services?
Our pricing depends on the services you choose. We offer competitive rates for individual services and packages, ensuring transparency and value for money.
15. Is a deposit required?
Yes, we require a deposit to secure your booking. The balance is due closer to the event date, as specified in our terms.
16. What is your cancellation policy?
We understand that plans can change. Cancellations made within a certain timeframe may be eligible for a refund, minus any non-refundable costs. Please refer to our full policy for details.
Logistics and Execution
17. Do you provide on-the-day event coordination?
Yes, our team can be present on the day to oversee all aspects of the event, ensuring everything runs smoothly.
18. How early do I need to book your services?
We recommend booking as early as possible to secure your date, especially during peak seasons. Ideally, book at least 3–6 months in advance.
19. Do you handle event setup and breakdown?
Yes, we take care of both setup and breakdown, allowing you to enjoy your event without any hassle.
Miscellaneous
20. What happens if there’s bad weather on the event day?
For outdoor events, we provide contingency plans, such as marquees and weather-resistant setups, to keep your event on track.
21. Can you handle last-minute requests?
We will do our best to accommodate last-minute requests, depending on availability and the scope of the request.
22. Are you insured?
Yes, we have public liability insurance to give you peace of mind. Specific details can be shared upon request.
Contact and Support
23. How can I get started?
It’s simple! Contact us via email, phone, or our website to schedule a consultation and discuss your event needs.
24. What’s the best way to reach you?
You can reach us by phone, email, or through the contact form on our website. Our team will respond promptly to your queries.
25. Do you offer virtual consultations?
Yes, we offer virtual consultations via Zoom or other platforms for your convenience.